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« Reply #15 on: July 02, 2010, 05:17:50 PM » |
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I sit in a clean house on a computer all day.
Lucky girl!!  |
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General questions/concerns can be sent to me via private message. However, I do not have order information. Please submit a support ticket for order updates. "Throw me to the wolves because there's order in the pack."
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« Reply #16 on: July 05, 2010, 05:33:19 PM » |
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yea I think Brownbear should find a couple of apprentices.
I didn't know how much workload he had until I signed up for this forum.
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« Reply #17 on: July 28, 2010, 09:30:05 AM » |
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I have considerd it alot over hte years, but the economic slow down has really hit me hard here, and being backed up hasnt helped anything at all.
I know I sound like I might be whining, but I am not.
I know there are ALOT of folks out there who are much worse off than I.
we are looking into adding a few folks here and there to help with customer service, and some paperwork, so that will free me up to get more toys done faster.
Bear
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« Reply #18 on: July 29, 2010, 09:49:49 AM » |
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I have considerd it alot over hte years, but the economic slow down has really hit me hard here, and being backed up hasnt helped anything at all.
I know I sound like I might be whining, but I am not.
I know there are ALOT of folks out there who are much worse off than I.
we are looking into adding a few folks here and there to help with customer service, and some paperwork, so that will free me up to get more toys done faster.
Bear
You do the best you can, Bear. You know there are many of us here who are loyal and understand these things! *big hugs* So hang in there! |
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General questions/concerns can be sent to me via private message. However, I do not have order information. Please submit a support ticket for order updates."Throw me to the wolves because there's order in the pack."
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« Reply #19 on: August 01, 2010, 09:49:59 PM » |
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Thanks  We do now have another person helping with tickets, so itll help speed things along now abit more Bear |
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« Reply #20 on: August 09, 2010, 03:55:41 AM » |
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lol them apprentices can be a pain eh
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waiting on my lil boxie<3 natural,medium
Wishing for in Timber wolf, and Akita natural
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« Reply #21 on: August 09, 2010, 09:43:45 AM » |
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"When I left you, I was but the learner; now *I* am the master" -Darth Vader StarWars A New Hope
seemed fitting >.>
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« Reply #22 on: August 10, 2010, 08:23:43 PM » |
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LOL. As if anyone needed the "-Darth Vader StarWars A New Hope" to figure it out. =)
I have never sat through a single movie of star wars. |
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Cannot keep track of PMs, so if it's an important matter use the ticket system.Website | Tickets | Rules
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« Reply #23 on: August 14, 2010, 08:04:41 AM » |
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*gasps* you what!!  |
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waiting on my lil boxie<3 natural,medium
Wishing for in Timber wolf, and Akita natural
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« Reply #24 on: August 15, 2010, 08:26:43 AM » |
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I have never sat through a single movie of star wars.
You and me both. I think I much preferred Star Trek and only the season with Picard. |
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« Reply #25 on: August 15, 2010, 10:40:14 AM » |
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You and me both.
I think I much preferred Star Trek and only the season with Picard.
only star trek incarnation i didnt like was enterprize with the guy that played in quantum leap *looks up the name* scott bakula. but i agree, Patrick Stewart made the series the best. |
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« Reply #26 on: August 28, 2010, 09:40:22 PM » |
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Ahem; I have several years of customer service experience, from working for online games to working for stock broker services, and presently the only thing taking up my time is my college classes; so I have free time during the week to help with support tickets; etc. So if the Zeta crew really needs help there, then sign me up! I'm angry as all hell that the website says 2 to 10 weeks and that every reply I've gotten about my order has been "I'll make it within X time, no really I will." I wouldn't be angry at all if I had been told upfront and honestly about delays and wait times; but I had to go to the forums to find all that out! To hear Bear talk about it, it seems like he gets three or four orders a week and just makes them as he can and oops, mine just seemed to slip through a crack somewhere, but he'll get it to me tomorrow or by the end of the week or as soon as he can. I ordered in May hoping to have my first toy before a convention in September, and now I'm starting to feel as if I'd be happy to get my toy before Christmas!
So if there's anything, anything at all I can do to expedite the process, then let me know! As for production issues, I don't think distance should matter so much... Bear could sign up four volunteers to cast around the US, have them sign non-disclosure agreements, send them copies of his molds and show them how to use 'em, and then have each one ship to people in their own section of the US while Bear oversees and handles international orders. The result would be a much faster system, able to handle a much greater amount of orders.
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