Fetishzone/Zetapaws Order #3200 - Important

[flarveon]

Again i can see you want something as you paid money for it; however, you were not cheated out of money.




BEAR DOES NOT CONTROL THE POSTAL MAIL


Anytime you buy something that has to go through the mail and overseas you run the risk of not getting it.  As a customer you know this before you ever buy anything online.  Is it right...of course not.  but you nor the person shipping the package has any control over whether that package makes it to you or not.  All it takes is one driver not scanning a package and its like it never existed.  To which is no ones fault for the package mysteriously disappearing.  So while i can feel your pain for not having for what you paid for....stuff happens beyond control of anyone and no one is going to win in a situation like this.

I'm not saying he controls the damn system, jesus. I'm saying if it wasn't insured like it was meant to by Bear, then I am technically cheated out of my money. So I have done my end in trying to get my money back from the Post, i'm awaiting Bears end here and what he's done through USPS to see if money could be refunded. This is why insurance is an option for this crap happening, if stuff gets lost you can get your money back for it! I've done it a few times with lost items from ebay, and it only took 6wks max. It was meant to arrive months ago and i've already completed my part with Auspost and searched for the parcel. Even checked my address that paypal has on it just incase. Nothing. I didn't even get my tracking info for 3wks after it was originally shipped and they wouldn't give me any updates on that parcel without it! You can't tell me it takes 3wks to send a parcel from US to Australia. My fursuit took 6 working days from New York to Brisbane :/

Now in all honesty i'm quite ready to call Paypal on this :/ I honestly don't care for more excuses as to "Nobody controls the post", "It's not bears fault but USPS's" etc. If it wasnt insured like it was meant to be so we could recover funds if lost, then it is NOT the post's fault. I paid for tracking and insurance, I expected tracking and insurance. And being unable to contact USPS due to being in Australia, I can't exactly finish this transaction all myself.

If I do not get an answer soon I will be getting paypal onto this as "Item not received". While the custom work has been done in the past for this order, it's obvious I can get the exact same work from Fetishzone that BEAR HAS ALREADY DONE for cheaper :/

I want to know whats happening, i'm not waiting any longer. I would usually be patient but with this stupidity of both the Postal System and not even knowing if the parcel was insured so funds can be recovered, i'm definitely not using ZP again.

[Quail]

While it is USPS' fault for losing it, it's also Bear's responsibility as a seller to make sure the customer gets the product and/or is compensated for either lost, broken, or stolen merchandise. Just like on Ebay, you buy something and you don't get it, the seller must refund you. If not, you must file a claim and then Ebay reimburses you.

Yes, Bear does not control the post man but he does have a duty as a seller to uphold and it's not being done, so now we have a very unhappy customer. So please, don't bitch at him for it, flarveon is obviously frustrated, and I would be, too.

[Skunky]

It would be like demanding a full refund from BB if someone snuck into your house and stole the toy out from under your bed. (hypothetical.. don't read too far into the example..)

Too late. *Giggles at the idea of someone stealing a used toy*

[knotme]

Under the terms of service and faq, neither of which says the packages are insured.  They have the option of tracking numbers. 

Big difference between here and ebay.  ebay is an auction site to where you are buying items that "already" exist.  Bear has to make these by hand.  I am neither condoning nor defending but look into the terms of service and faq sections.


I have been buying from here for over 7 years and have not had any problems with getting toys, or packages being lost.  Then again I am not overseas either.  it just seems that those overseas have more difficulty ordering from bear than those not overseas.  And thus maybe if you are overseas might wanna try buying from fetishzone which is a more local store and might not have as much of an issue with getting items.

[flarveon]

While it is USPS' fault for losing it, it's also Bear's responsibility as a seller to make sure the customer gets the product and/or is compensated for either lost, broken, or stolen merchandise. Just like on Ebay, you buy something and you don't get it, the seller must refund you. If not, you must file a claim and then Ebay reimburses you.

Yes, Bear does not control the post man but he does have a duty as a seller to uphold and it's not being done, so now we have a very unhappy customer. So please, don't bitch at him for it, flarveon is obviously frustrated, and I would be, too.

Thankyou for understanding my point of view. I'm quite frustrated because of this treatment from the Post and now not being able to get a response via support tickets either. And i'm a girl =P I bought this toy for my boyfriends birthday as well as for our personal use. But still, even then it was only just 'shipped' originally 3 days AFTER his birthday and I didn't get said tracking for 3wks. And then having it lost really frustrated me. This is my second Forum Post to bring this to Bears attention as my message system here black screens after sending a message - resulting in no message sent.

Under the terms of service and faq, neither of which says the packages are insured.  They have the option of tracking numbers.  

Big difference between here and ebay.  ebay is an auction site to where you are buying items that "already" exist.  Bear has to make these by hand.  I am neither condoning nor defending but look into the terms of service and faq sections.


I have been buying from here for over 7 years and have not had any problems with getting toys, or packages being lost.  Then again I am not overseas either.  it just seems that those overseas have more difficulty ordering from bear than those not overseas.  And thus maybe if you are overseas might wanna try buying from fetishzone which is a more local store and might not have as much of an issue with getting items.

Fetishzone GETS their zetapaws toys from Bear. THATS what i'm on about! The toy I bought is now in stock on Fetishzone - from Bear - and it's exactly the same price I bought it for here :| I'm saying I can buy the already existing product right now instead of waiting for a new one to be made through Bear in the exact colour and size I ordered it in, in the first place. Which is what I want to do now considering to replace said birthday present that didn't make it, I bought from FZ - which I have had no problems with. I was suggested to Zetapaws by a friend due to FZ not having what I wanted to get him in stock. Seems this was a bad idea now considering the circumstances.

You'd think with such a private and expensive parcel you'd get insurance anyway, it's only a few dollars - seems logical to me :|

[shadowquine]

You'd think with such a private and expensive parcel you'd get insurance anyway, it's only a few dollars - seems logical to me :|

Well, you can't just assume. Of all the things you've ever ordered ever... how many of those packages were insured?

If you get your refund by whatever means, you better have learned something from all this and ask for insurance BEFORE you even place an order if you want it insured.

[flarveon]

Well, you can't just assume. Of all the things you've ever ordered ever... how many of those packages were insured?

If you get your refund by whatever means, you better have learned something from all this and ask for insurance BEFORE you even place an order if you want it insured.

To me its logical to insure a package with tracking. You usually track EXPENSIVE items so why not INSURE them too? Just makes logical sense. All items i've ever received that cost >$50 have been trackable and insured except letters and interstate packages worth <$50. Otherwise it's downright silly to just leave it uninsured. Every package I send out is also insured and tracked.

Then again everything I order from overseas will almost always cost >$50. So I check to make sure its insured. Every package that has arrived here as insurance and i've had to claim back on it a few times before. Plus, you'd think $48 international shipping on this would INCLUDE some damn insurance. According to Auspost I can't find out if it was even insured because we don't know the status of what Bear has found out on his end!

At this point i'll give it one more week before calling paypal and issuing a dispute under 'item not received'.  This customer service is by far the WORST I have seen so far. 20th August I will call paypal unless I have an answer here. I want to be refunded by end of August or a DAMN GOOD explanation as to why such an expensive parcel was not insured, and USPS's side of the story as to why it got lost via Bear. It should not take almost 3mths to get an answer from USPS when it only took me 3wks of pestering Auspost to find out it was not in the Australian system and to check in the US.

[knotme]

You are right, it should not take so long to get an answer.  All bear has to do is get your order number, and address it was to be shipped to along with your name, go to the place he sent it from, have them look it up and get a tracking number on it, and find where it is at.  Now if I recall did you not say someone had signed for it or was i dreaming that part???

[flarveon]

You are right, it should not take so long to get an answer.  All bear has to do is get your order number, and address it was to be shipped to along with your name, go to the place he sent it from, have them look it up and get a tracking number on it, and find where it is at.  Now if I recall did you not say someone had signed for it or was i dreaming that part???

Edit: To be more specific, someone signed for it under my name and no ID was shown or seen obviously. So yes, someone has taken my package, apparently. At least thats what i've seen from AusPost. Now there is no reason to stop searching for why this happened just because someone may have taken it. This is what helps Post Offices improve their services. Complaints and finding out why stuff like this happens. In the long run its good for AusPost/UPS/USPS to do this search, but bear needs to start this search as I cannot call USPS from Australia. And even if I could, $7/min charge does NOT sound appealing.

Someone has but AusPost deemed it 'lost'. And to complete said search Bear needs to do his part via USPS/UPS where ever he sent it from to get closure and a possible REFUND from USPS.  Which is what i'm on about :|

Just because it was signed for doesn't mean a search cannot be conducted to see what went wrong and why it was lost/never scanned/get a possible refund from them in the end.



Speaking of 'it should not take this long to get an answer', i've also sent in a support ticket. Neither this forum nor the ticket are answered yet. 5 more days to go before I call Paypal to organise an invoice and dispute.

[knotme]

If someone signed your name for it, then chances are it is marked as delivered.  I mean since you, yourself did not actually sign for it, but someone did sign for a package, how is that bears fault?  That is on your end.  Someone signing for your package is on you and not on the person who shipped it.  Once it is mailed out it is the person getting the packages responsibility to get the package.  Yes you should of had a tracking number for it.  Yes you should be upset that someone else got your package.  And yes you should be trying to find who it was that signed for it instead of you.  That is in no way shape or form bears fault that someone over there signed for your package and was not you.

[flarveon]

If someone signed your name for it, then chances are it is marked as delivered.  I mean since you, yourself did not actually sign for it, but someone did sign for a package, how is that bears fault?  That is on your end.  Someone signing for your package is on you and not on the person who shipped it.  Once it is mailed out it is the person getting the packages responsibility to get the package.  Yes you should of had a tracking number for it.  Yes you should be upset that someone else got your package.  And yes you should be trying to find who it was that signed for it instead of you.  That is in no way shape or form bears fault that someone over there signed for your package and was not you.

You want to know WHY it's bears damn fault?

Because if he SEARCHED on his end through USPS just MAYBE he could get a refund for damn stolen goods that's why! I've done my part through Australia Post to claim it was stolen/lost, and now we just need USPS's conclusion but seeing as I cannot CONTACT THEM MY DAMN SELF I asked Bear to do this. I never got an answer except 'I will do this tomorrow'. It does not take almost 3mths to get a damn answer out of USPS and even I know that! Now while I know "Oh but once the post delivers it that's it no more." No it damn well is not. The post also have a duty of care and Auspost has fulfilled that on my end. Now yes - they should have checked ID but they did not. Not my damn fault. Auspost has promised that my packages now need to be signed for me and me only - which was again successfully done today when a package arrived that they would only let me sign for. $150 worth of fur. Thank god, as this is actually for a commission.

I can't do more than what i've done now, i've exhausted all my resources. I've started an investigation and it cannot be finished until I have Bears part. THEN MAYBE a refund for this could be arranged from USPS/ Australia Post. Ever think of that? That MAYBE money could come back if it was deemed stolen?

And no, once it is mailed out it is STILL the company's duty to make sure the customer is happy with what they receive, or are notified it is lost at the very least which I have done, and recieved no action. Whilst I understand it is a 'custom' toy it is not all that exclusive. I can pop over to Fetishzone right now and buy the same god damn toy Bear was making for me there if I had the money. So it's not all that exclusive even though it is still made by Bear - these are almost mass produced in a way, the same size/shape/colour etc.

4 more days till I call paypal - I may take this further then them now though.


If you TL;DR this, let me put it simply: Auspost was contacted, stolen goods/lost property form and search lodged, returned form back and there was nothing, asked Bear to do his part for USPS and he said he would - then nothing. To conclude search I need that part to try and get money back from USPS/Auspost. It is still his duty of care to make sure every customer is satisfied. He has 4 more days before I contact USPS.

[knotme]

Edit: To be more specific, someone signed for it under my name and no ID was shown or seen obviously. So yes, someone has taken my package

Well then its not bears fault someone in your country signed for your package.  Guess what, its going to show up as delivered, and therefore no refund can be issued even through paypal.  Because as you just stated it was signed for.  The fact is YOU need to have the post investigated on your end for who stole your package.  If bear searches now on this end because of what you just stated that someone did in fact sign for a package shipped from him...guess what it is going to show as delivered.  So get over to the post and find out who was delivering mail that day, go to that driver and ask what the person looked like that delivered the package to the wrong person.  Then take that info to the police to get your package back.

[flarveon]

Well then its not bears fault someone in your country signed for your package.  Guess what, its going to show up as delivered, and therefore no refund can be issued even through paypal.  Because as you just stated it was signed for.  The fact is YOU need to have the post investigated on your end for who stole your package.  If bear searches now on this end because of what you just stated that someone did in fact sign for a package shipped from him...guess what it is going to show as delivered.  So get over to the post and find out who was delivering mail that day, go to that driver and ask what the person looked like that delivered the package to the wrong person.  Then take that info to the police to get your package back.

Actually it can still be refunded under their policy of theft and stolen property (Went through this with police and a PO agent), so long as it has not been returned to Bear by accident or left outside my house (most definitely has not, i've been checking my gardens for mail lately incase, as some posties like to just drop it anywhere). I've done my end, they need USPS to make sure it wasn't assumed as delivered or sent back incase. I've already found out who was delivering and he is under more investigation.

But it is Bears DUTY OF CARE to make sure his customers are satisfied. Which I most certainly am not, and am now claiming package as never delivered, which I can legally do.

[flarveon]

Now that everything has been sorted through Bear I will lock these threads, I will still be keeping them here as 'evidence' though. I have proof of a promised refund now, thankyou to all who have understood me, it's very nice of you to at least see my point of view!