FRAUD - BUYERS BEWARE

[zombiefoxx]

I bought an item from this shop February 2011.
After a few weeks I complained on this forum and sent an email about how long it was taking.
I got a response then that it's usual to take a few months to get your product.
It is now September 2011, and I still haven't gotten my product.
I've sent numerous emails to this Bear and after a long period he finally replies back saying "I'm back up, it'll be out soon"
Another month goes by and I send another email..."soon"
I finally ask for my money back and he tells me "Sorry, but if you wait I'll have it out in a few days"
It has been over a month since he said that and I haven't gotten a response out of him.
I've emailed him numerous times since then stating I just want my money back and I haven't gotten any word.

Don't fall for the lies like I did, this is a huge fraud.

[knotme]

I own over 20 of his products so this is no fraud.  yes I even waited 7 plus months for one gel thor, and have been waiting a long time on one other I ordered as the mold for it broke.  what most do not know is that as of january of 2010 bear got hit with numerous life events out of his control and thus got SEVERELY behind schedule, which is why he recently had to hire another person to help make the toys.  For those who ordered between jan of 2010 and june of 2011 ordered at a very bad time and got caught up in all the major back log.  I am not making excuses as the problems are documented on the threads.  and you will eventually get your refund.  Bear is seldom online maybe once a week if lucky, as he is trying to bust his ass off getting out the toys he has promised to all those who have orderd from him as well as orders to companies over seas like fetishzone.  It is not a perfect process and still has a long ways to go.  He has been in business for over 10 years now maybe even longer.  I am sorry you are not satisfied and are wanting a refund.  Like I said he is hardly ever online as he is trying so very hard to get that long over due back log taken care of.  Please try to wait it out and you will get what you asked for whether its a refund or toy.

[zombiefoxx]

If he's had a business for so long, then maybe he should know how to run it more properly. He should have more help if he can't handle it on his own. Or Maybe, not take orders during times that he's not able to work? Why keep taking orders when he knows he's so backed up? Waiting over half a year to get one product is ridiculous. Especially when he tells me "a few days" after it's been 6 months, and then another month goes by...

oh, and wait it out? Waiting over HALF A YEAR is a good amount of waiting, but apparently that's just me...

[hisredwolf]

Granted, I understand your frustration. I agree that the wait times are too long. Bear knows this and he's been trying to get the wait times down as much as he can. I won't go into how he's one person etc etc. You know this already. I won't drown you in that.

However, when you ordered, did you not know that there was a lengthy wait time? Most people who do order here, have read the FAQ and seen the forums enough to know that there is a bit of a wait (I know, "a bit" can mean different things for different people but...)

I can tell you that Bear is no fraud. I have quite a nice collection of his toys and working as a Mod here, I can tell you - he is not a fraud. Just because you're having a bad experience, does not make someone a fraud.

Yes, you've had to wait a while. Yes, you're unhappy but again, that does not merit calling him a fraud. There are plenty of people here who can vouch for this business in saying that they had a positive experience buying from Bear, myself included.

Now, if you'd like to private message me your order number, I'll talk to Bear and see about getting you an update.    I'll help you in any way that I can.

Thanks.

[Auroarah]

If you want fraud, try a fly by night company that has a clear account through PAY PAL or some other electronic means of collecting payment, and doesn't even exist.
Lucky me, I got fucked by one of them recently and can't get shit back.
Bear isn't a fraud. If you want a premade toy that's of gods only know what kind of material or how long it will last, purchase elsewhere.
Or perhaps, you should read the fine print before purchasing.
I know the few toys that I have received from Bear are wonderful! I've been lucky and received me within a short period of time, but what I order he seems to have back stock on. Yippie!
I'm not making light of your anger, but as an avid fan of Paws, I have to stand up for Bear and his small company.
People seem to forget that these things aren't MADE IN CHINA, like so many of the other items that are purchased in a local market or online are.
I hope Bear refunds you soon, cause I don't know about the rest of the "Fans" here, but I'm sick and tired of the ugly posts myself about how awful this company is because your all pissed off because someone got their order before you or you have no paitents to wait. Last time I checked, this wasn't an ambulance service.

[hisredwolf]

I'm not making light of your anger, but as an avid fan of Paws, I have to stand up for Bear and his small company.
People seem to forget that these things aren't MADE IN CHINA, like so many of the other items that are purchased in a local market or online are.
I hope Bear refunds you soon, cause I don't know about the rest of the "Fans" here, but I'm sick and tired of the ugly posts myself about how awful this company is because your all pissed off because someone got their order before you or you have no paitents to wait. Last time I checked, this wasn't an ambulance service.

People do have a right to complain. I really don't like seeing nasty things being said about Bear either, but people do have a right to complain and voice their concerns should they have any. That's why we have mods and admin to help Bear out to get things sorted. It would be nice if more people read the FAQs though, and briefed themselves on wait times, etc.

[shadowquine]

I bought an item from this shop February 2011.
After a few weeks I complained on this forum and sent an email about how long it was taking.
I got a response then that it's usual to take a few months to get your product.
It is now September 2011, and I still haven't gotten my product.
I've sent numerous emails to this Bear and after a long period he finally replies back saying "I'm back up, it'll be out soon"
Another month goes by and I send another email..."soon"
I finally ask for my money back and he tells me "Sorry, but if you wait I'll have it out in a few days"
It has been over a month since he said that and I haven't gotten a response out of him.
I've emailed him numerous times since then stating I just want my money back and I haven't gotten any word.

Don't fall for the lies like I did, this is a huge fraud.

Preaching to the choir. Beating up deceased livestock... etc. If you're that upset and need your refund have you even bothered to contact your credit card company for a proper refund?

Whatever your opinion, it's not fraud. Orders are fulfilled slowly, but they are done. You're just too impatient.

[mrblack]

Yeah I've been going in circles with he "customer service" for almost a year now, I've been told my order will be out next week twice now.  Its funny you people seem to think I have no grounds to be pissed upon.  But lets take a look

10months and still waiting, and I get a mass email offering fast delivery and a 20% discount on new orders.  Now lets take a closer look at why im pissed shall we as more orders are taken and filled I have to bitch and yell to get an answer about mine and this is what I get

"I honestly don't see why it wasn't done yet." -Talarath

I'm beginning to think maybe I placed an order for something very different than I thought.  I wanted a fuck toy, but apparently I ordered a full years subscription of being fucked via email.

[mrblack]

Lets take a closer look at this FRAUD claim

"a fraud is an intentional deception made for personal gain or to damage another individual"

Intentional deception... when I ordered ETA was 4-6weeks manufacturing and I guessed it would be maybe another week to ship so 7weeks.  Its been 10 months now or 40 weeks, I call that deception. 
Not to mention the countless email's (2 from BB himself) and forum posts that my order should be out within a week or less.

For personal gain...  yes I would say its easy to that that making a year long wait will guarantee that many people who do not keep track will forget, change address, have children, graduate college, begin social security, and many other things that will assure their not bitching on the forums for their item.  The item would then be returned to BB who would in turn re-sell the same thing twice.

Damage to another individual... yes punitive damage of 100$ pretty clear.


SO all you nay sayers out there explain to me how this is not fraud ?

[shadowquine]

Its funny you people seem to think I have no grounds to be pissed upon.

Not in the slightest. By all means, be pissed. The way BB runs his "business" is a joke, to be blunt. Don't generalize about me and I won't generalize about you.

[shadowquine]

Lets take a closer look at this FRAUD claim

"a fraud is an intentional deception made for personal gain or to damage another individual"

Intentional deception... when I ordered ETA was 4-6weeks manufacturing and I guessed it would be maybe another week to ship so 7weeks.  Its been 10 months now or 40 weeks, I call that deception.  
Not to mention the countless email's (2 from BB himself) and forum posts that my order should be out within a week or less.

For personal gain...  yes I would say its easy to that that making a year long wait will guarantee that many people who do not keep track will forget, change address, have children, graduate college, begin social security, and many other things that will assure their not bitching on the forums for their item.  The item would then be returned to BB who would in turn re-sell the same thing twice.

Damage to another individual... yes punitive damage of 100$ pretty clear.


SO all you nay sayers out there explain to me how this is not fraud ?

The deception is not intentional. An error in wording doesn't imply intent to deceive.

Also, the e-mails back and forth saying "this or that" and then not following through is more breach of contract than "Fraud." The best bet in that case would be to call up your Credit Card issuer and get the charge put back and cancel the order. If you want to sling legaleze around, please try to be at least a little bit accurate instead of trying to make square pegs fit round holes.

If this was all a scam, he wouldn't be bothering to make and ship toys. He'd have just taken the money and run over the last however many years. (Decade?)

[Auroarah]

People do have a right to complain. I really don't like seeing nasty things being said about Bear either, but people do have a right to complain and voice their concerns should they have any. That's why we have mods and admin to help Bear out to get things sorted. It would be nice if more people read the FAQs though, and briefed themselves on wait times, etc.

I don't disagree with you at all, but it gets totally annoying when it's rehashed, and there are other ways, paitent and polite ways, of handling things. I had an issue, and I handled it descretely, unlike all this crap.

[knotme]

just to be clear bear is making little to no money right now on this business, due to the massive back log and numerous refunds he is having to issue.  I agree waiting that long for one toy is a joke.  I should know I waited nearly 8 months for one, but I know why I waited so long for it, as everything happened to cause this massive back log took place january of 2010.  And has continued to back log him up to hiring the new person as of whenever that occurred.  So people just now ordering are not having to wait behind the back log as those who ordered during that 18 months of pure and utter chaos he had to endure.

 To start with there was the massive power outages due to snow and ice, you cant very well make toys without power.  No power also means no phone, no email, no support.

Power returns he is a month behind.

Next up the fire that almost completely destroyed this company.  Thus losing numerous order numbers, addresses to be shipped to, etc.  He has to go back and contact every one to get the correct info about their toys.

Now 3 months behind

Someone very close to him becomes very ill and is put in the hospital for a good bit of time, he takes personal time off to be with this person.

Back log continues to build up over now 6 months.

Then another wave of power outages due to mother nature.....we are now backed up 8 plus months.

Finally gels are discontinued to speed things up.

New toys released to increase business to continue to make toys so people can order them.

Back log continues to build

More power outages due to snow and ice again (we are now into the first part of 2011)

Bears vehicles break down, no way to get packages to the post as they refused to pick them up.

Back log continues to build

More new toys released to try and make money to buy supplies as he ran out of silicone to make them with.

Yes now at this point it is very easy to say he should shut down, but the back log is still there, and with no new sales and money coming in he cant make the toys that are back logged.

Sadly bear got caught up in a snow ball series of bad circumstances and with no banks lending money to small businesses such as bears he HAS to rely on us to buy his products and wait it out.

Factor in the numerous refund requests and free toys to try and make up for the back log, its a miracle there is still a business to buy from.  I dont agree with how its ran, that is not for me to decide as its not my business to run.  Bear knows all this already.

With all that said I still understand how frustrating it is some waited 14 months or longer to get a toy they ordered.  But they GOT IT even after 14 months of waiting....so there is no intent to screw someone over or take their money.

I hope this helps with why things are so back logged around here.

[hisredwolf]

I don't disagree with you at all, but it gets totally annoying when it's rehashed, and there are other ways, paitent and polite ways, of handling things. I had an issue, and I handled it descretely, unlike all this crap.

Of course, there are other ways. I handle situations with discretion as well, but not everyone in this world thinks the same. Or maybe they felt like this was the only way they'd get help?

Either way, I've asked said person to message me with their order number so I can give it to Bear so there's nothing further I can do.

[zombiefoxx]

Yes, this calling this company a fraud was obviously the easiest and fastest way to get any response at all.
I'm sorry that I didn't think that when I was purchasing this toy the wait time would be longer then a month.  So my mistake there, but look it's been over half a year. I really don't have any reason to not be upset. Don't tell me I don't have patience when I've waited half a fucking year. I'm tired of getting the same email from him, I told him I wanted my money back and it's been over a month. He never gives me a clear response to any of my emails leaving me to feel like they're the same generic email set to reply to anyone who emails him. Like I said before, if he's so backed up and can't get orders that were made over half a year ago sent out, why the fuck is he still accepting new orders? Because that would stop cash flow right? Right, getting money and not shipping out products is the best way to make a profit.

I'm pretty sure there's not a spot on the site that says it'll take over a year to get your product, and refunds will be given out only if Bear isn't broke.

Yes I'm pissed, yeah I'm probably a douche for being pissed, but it's a simple fact, I paid for a product that I haven't gotten, and I just want my money back, and there's nothing wrong with that, the only problem is that I haven't gotten a refund.