This is hilarious. you put the blame on the customer regarding Bear's financial woes and mismanagement of this company and product line. it's completely ridiculous. try recreating this from the viewpoint of a screwed over customer. and try to remove those rose tinted glasses when you do, be honest with the evaluation of the impact the poor decisions and strategies have had on the entire ordeal that is doing business with this company.
I never said there weren't problems on Bear's side. However, customers can and do contribute to the mass of problems and can either make things better or worse overall. Many customers think "It's all the business' fault!" and never look at themselves. Our actions can make life easier or harder on Bear and can improve/degrade the quality of our waiting time. This is why the article is based on things you can do to help yourself.
We can't change how Bear acts, but we can change how we act!
There are two types of customers at ZP: Patient and Impatient.
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I also have no delusions that wailing and moaning in every thread on the forum is either effective or useful.
Everyone waits. Nobody is special.
Agreed.
In my mind if a little explanation and putting some power in the customers' hands will make this easier and alleviate some groaning, it's all worth it!
