Read the Support Forums Before Buying

[dyshie]

But if you're reading this, it's probably too late, sorry. It seems like there are way too many individual threads about unreasonable waits, could we make it all one thread? Would the moderators continue reading them and sharing in our frustrations? This is my personal experience with Zeta Creations LLC. How many other orders are there like this flying under the radar?

Order # 3623

Order Date: 25-04-2011
Support ticket opened regarding possible color changes: 25-05-2011
Support ticket responded to: 14-06-2011
Order "completed": 26-06-2011
Support ticket closed 27-06-2011
Pmed Bear direct: beginning of Nov 2011
Reply by Bear "It already went out": 07-11-2011
Reply by Bear "7-9 days": 30-11-2011
Still no tracking info: 16-12-2011
PM sent to Bear, Talarath: 26-12-2011

I've kept giving Bear a chance, and another, and another. I really wish to update this post with good news. Share your experiences guys.

[Talarath]

There are several other threads similar to this in both this section (support) and the review section.

I'm trying to work with Bear to get everything in order and get rid of this problem, but its no quick fix because of how big it's gotten.  I'll also be responding to your PM shortly.

[jsealing]

There are several other threads similar to this in both this section (support) and the review section.

I'm trying to work with Bear to get everything in order and get rid of this problem, but its no quick fix because of how big it's gotten.  I'll also be responding to your PM shortly.

Way to go Tal, I'm glad somebody is out there listening. Trust me, I process EVERY ONE of those tickets that are submitted and I route them to the right person. I have on occasion had a ticket that required more than one person to answer.

[imukai]

Hello 3623.. I'm your next door neighbor, 3622.

I was included in a list in September that BB said with capitalized emphases that it WOULD be finished before the end of September.  Here we are at the end of the year with no additional information, and no toy.

It's beyond a reasonable amount of time to at least receive communication about my order, and I'm wondering if I should contact the Georga AG at this point or remain patient another 8 months.