Problem with order #3702

[TheNewNo2]

I placed order #3702 back in May. I ordered 5 toys: a dragon, an akita, a tentacle and two timber wolves. I received the shipment last week, but only 4 of the toys were in the box - 1 timber wolf was missing. I was however charged the full amount ($440) and had to £64.49 in VAT import duty on the full price of the purchase.

Where is my second Timber Wolf?


I have tried emailing you and have opened a support ticket (#898287) but as yet have had no response. If you take much longer to reply to me I will be contacting my credit card company.

[Talarath]

Normally I'd say its been split to keep wait time down, but since its overseas not too sure.  In any case I've alerted Bear to this thread.  Should expect a response soon.

[Brownbear]

That was my error here :/
I will get this out to you in about 7-9 days, and will mark it as a free gift so you dont have to pay tax on it either.


I am sorry for all the trouble here, and I will make this right with you.

Bear
 

[TheNewNo2]

It has now been more than 6 weeks since you said "7-9 days", and a month since you said "a couple of days". Pardon my sarcasm, but I sometimes wonder if you actually have any idea of the time it takes you to do these things.

Pro tip: if something's going to take a few months, say so up front. It makes people a lot less pissed off.

I thoroughly urge everyone else here not to order from a company who have such disgraceful customer service.

[TheNewNo2]

Wakey wakey, can I please get an answer on when what I paid for over 10 months ago will arrive?