Changing support contact method! (If waiting on email, read here!)

[Talarath]

We're switching out the way on how to contact us.  This will be a step in a better direction so that all questions and such will be answered in a timely manner and none will not get caught in spam filters, black lists or any other issues.  Those that have contacted us via email should instead use the new system that will be implemented shortly.  This will also replace the 'private support' area here on the forum and will instead be a redirect to the ticket area.  No registration is required.  Just type in a contact email message.

What we're switching to is called a support ticket system, where you can leave a message for us in a private manner (can only be seen if you got the uniquely created password and corresponding email used).  This will allow either brownbear or myself to respond to the correct area.

I expect the system to be online within the week and those that have emailed us and are waiting for a response should also open a ticket on the new system once its up.  Once it is up, email contact will be discontinued due to the previously mentioned issues.


Thanks for reading

[jsealing]

Now, that does sound like a step in the right direction.

[Talarath]

http://www.zoofur.com/support/

All support requests will now need to be made via the ticket system, forum pm (not recommended!), snail mail or phone.
Email contact is no longer a form of support.

[Trip]

I'm not sure it works all that well.... I can't get back in to check the ticket I opened 'cause I didn't copy down the ticket number and I didn't get an email about the ticket at all (which is something I had expected to get). So I don't really know what to do now. :/

Also, it would be nice to have an obvious link to the support section somewhere on the main page. Right now the only way to access it seems to be to find this thread and follow the link.

[Talarath]

'Contact us' takes you to the support page.
You also get an email when the ticket is responded to.  Will work on getting it sent when initially created.  Now you get an email when you create a ticket.

[knotme]

Ticket systems works great Talarath thanks for setting it up, so we dont use up posts and waste space wondering where a package is, color options, and other things.  You and BB are doing a wonderful job, keep up the good work.

[Brownbear]

Yea, itll take some getting use to even for me
So far he has been doing most of the customer service as ive been up till 5 am most nights trying to get toys done and out, but its time to slow abit and take care of customer service myself