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Author Topic: Order Missing  (Read 1309 times)
AndrewMcCloud
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« on: November 11, 2009, 12:33:39 AM »
Hey guys, just having some difficulties with the order history information.

I didn't create my account until -after- I purchased one of your products (which was a little stupid of me) but regardless I thought since I'm using the same information I'd be able to view my order history, but even after entering the ID # and searching all dates it isn't bringing up anything. My order # is 574 if that helps at all. I know you're really busy getting all these orders filled out (ZP has become popular since I last saw!) so I don't expect any great specifics, just wanted to make you aware of the issue.

Thanks a bunch! (And I made a support ticket in regards to ETA, but not the website issue.)
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Talarath
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    « Reply #1 on: November 11, 2009, 01:58:20 AM »
    To have an order viewable on an account, registering beforehand is required and we cannot add the order to an account.
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    AndrewMcCloud
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    « Reply #2 on: November 11, 2009, 12:02:52 PM »
    So is there no way to view my order even with the Order # and other information?
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    Talarath
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    « Reply #3 on: November 11, 2009, 02:16:40 PM »
    Quote from: AndrewMcCloud on November 11, 2009, 12:02:52 PM
    So is there no way to view my order even with the Order # and other information?

    Via account no.
    However, you should still get emails when the order status is changed (which when set to completed includes the shipping number.)
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