FAQs » Ordering and Billing

Frequently Asked Questions


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Category: Ordering and Billing

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Q

Can I change my order after its been placed?

Q

Can I get a refund?

Q

Do you offer any warranty?

Q

Do you ship discretely?

Q

Do you ship to P.O. Boxes?

Q

How long does it take to make an order?

A

This is dependent on how many orders we get and how much we're already backed up. The pouring, molding and shipping process is done by only one person, so if there is alot of orders it may take several months to be finished. Please allow at minimum 4-6 weeks for your order to be made. Some orders (depending on number of products ordered) may be split and shipped seperately as they are finished rather than in a single box to reduce wait time. You will not be charged for the extra S&H if this is done.

Q

I don't think you received my order... How can I check?

Q

I have a special request for my order, how can I let you know about this?

Q

I wish to cancel my order, how do I go about doing this?

Q

My toy is defective! Can I return it for a new one?

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